Refund & Cancellation Policy

• Tickets: tickets are non-refundable except where the event is cancelled or rescheduled by the organiser, in which case a full refund (including GST) is issued to the original payment method.
• Audition fee: non-refundable once your submission has been reviewed. If you are charged twice or an error occurs, contact us and the duplicate will be refunded.
• Sponsorships: governed by the sponsorship agreement; refunds before publication are at the organiser's discretion.
• Failed payments: if money was debited but no booking was confirmed, it is automatically reversed by the bank or refunded by us within 5–7 working days.

Refunds are processed to the original payment method. Bank timelines may vary.